RPA Tools - a Welcome Solution in the Government Sector

All the government sectors around the world are keen to adopt new technologies to serve
citizens better and to ease out the work environment for their employees and boost employee
satisfaction. Robotic Process Automation and AI based technologies can help the government in attaining more benefits like decreasing operating costs, enhancing processes without errors. According to the report by McKinsey, up to four processes in the HR and finance department can be automated thereby reducing the cost by 30 percent. Government sectors are very quickly gaining the
benefits of RPA without any additional investment.


RPA in the government sector plays a very significant role in creating online processes for
citizens to submit their applications and also offer better services. The US Federal
government recommended the RPA tool as the key boost factor to enhance the efficiency and
productivity of any project. As many agencies are flooded with repetitive but necessary tasks,
implementing RPA bots helps the organizations in reducing the burden on employees.


As per the predictions by World Economic Forum 89% of government sectors would
implement digital strategies in their processes and nearly 42% of work will be performed by
robots in the year 2022.


Many of the government sectors are using RPA to solve challenges including budget
constraints, employee burden, bottleneck transactions and many more. Automating the
repetitive mundane tasks helps government organizations to focus on citizen related
processes. RPA companies are now trying to resolve the challenges by implementing RPA
technologies to avoid manual document work, budget constraints, etc.


RPA vendors have come up with “automation anywhere” technology where government
sectors can create a reliable, scalable and secure intelligent digital platform with high
efficiency. Nearly 30 government agencies are currently adopting RPA to reduce their
bottlenecks, remove compliance issues and enhance throughput. There are mainly three
milestones announced by the US government that can be accelerated by RPA
implementation:


● Office of Management and Budget Guidance
● RPA community of Practise creation with General Service Administration
● Nearly $1 billion cost savings


In the US 2020 budget plan, RPA was specially declared as the most efficient and useful tool
in addressing the budget and staffing issues to deliver better public services. RPA service
providers are now implementing RPA in every field in the public sector like education,
health, central government, local government and banking sectors. All these sectors are
implementing this technology to perform documentation, calculations, revenue collection,
gathering and improving and managing data, fixing penalties and so on.

Thus all the government sectors declare RPA as a one-stop solution for all the benefits like
profits enhancement and delivering quality work. Handling all the database related work is a
cakewalk for RPA and it makes the company very productive. USA and UK are the pioneers
in implementing RPA in their yearly budgets and this speeds up their processes by 6 times the
original process time. 56 bots were implemented to handle nearly 15 million transactions that
reduce costs. Thus RPA Tools are becoming the most sought after and thereby a hit in the
Government sector.